11/9/2023 0 Comments Princess polly returns![]() ![]() We are unable to exchange one piece of a set for a different size. Items purchased as a set must be returned together. To amend your return type please reach out to our Customer Experience team asap. If your order starts with AU, click HERE. Please ensure your return booking matches the physical items being returned to avoid processing delays. HOW DO I SUBMIT A RETURN Updated 2 years ago by Riley Brewer If your order starts with US, click HERE. This will trigger your new order, so get your items in the mail asap! You will receive an email with your new order number and tracking details once shipped by our warehouse. Exchanges will process once your items are in transit with the carrier. Refunds are processed back to the original payment and should appear within 7 business days depending on your bank's clearance times. For store credit, you’ll receive an email with a digital gift card. All refunds and store credits are processed within 6 business days of our team receiving your items. The agent will scan the QR code and process your. Bring the QR code and your items to a Happy Returns Bar. Drop off the package at any USPS location. If you saved the Princess Polly bag, put the item(s) you want to return securely back in the bag. Please allow 10 business days for your return to reach us. Print Return label from your Return Confirmation email. UK return orders will be shipped back to our US warehouse in California. Package up any items that you’re returning to us, attach the included label to the top of the package, and drop it off with the courier asap. Shipping your items back with our printable returns label ![]()
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